What are some shipping requirements and/or restrictions.
- We do not ship to P.O. Boxes or any address/location that is not serviced by FedEx.
- All shipments will required a signature for delivery. This helps us keep fraud down and in turn keeps your product cost down.
- Products shipped inside the state of Tennessee only we do charge tax on shipping. This is required by law in the state of Tennessee.
- Orders weighing more then 150 lbs will broken up into multiple shipments unless other arrangements have been made.
How do you calculate shipping.
All orders are sent using either FedEx Home Ground or FedEx International Economy. Shipping is based upon weight of the order and zone of where the order is being shipped. A residential delivery charge will apply to shipments within the U.S. made to a home or private residence, including locations where a business is operated from a home.
How long will it take for my order to ship.
FedEx Home Ground - Delivery from the ship date will be 1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii.
FedEx International Ground (aka FedEx Ground) - 3–7 business days. (Canada and Puerto Rico)
FedEx International Economy - Delivery typically in 2–5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico)
International orders will vary so we cannot guarantee delivery times. We will send tracking numbers to all customers when their order is shipped.
We ship all orders ORM-D Consumer Commodities.
If order contains ORM-D consumer commodities mixed in with other Kreem supplies, the entire shipment will be shipped via FedEx Home Ground to destinations in the U.S and FedEx International Economy for all international orders.
Why do other dealers ship ORM-D items by air and you do not?
In order to ship items considered to be hazardous materials by air, including ORM-D Consumer Commodity items, the shipper must be licensed as a hazardous materials shipper, with special on-going staff training in the shipping of hazardous materials. Most dealers, ourselves included, do not have a hazardous materials shipping license. While most dealers choose to risk consumer safety by not complying with the requirement, we are committed to the safety of our carriers and the public at large. Additionally, fines can exceed $100,000 per incident. Liability can be civil or criminal and personal or corporate in nature.
What does the ORM-D Designation Mean?
ORM-D is a designation assigned by the U.S. Department of transportation to note a small amount of material that can be considered a hazardous substance, but packaged in a form intended or suitable for retail sale. Often, the material may be mildly hazardous, but when combined with other hazardous substances, it may represent a significant risk. A simple example is a can of compressed air. Often when cans of compressed air are shipped by airplane, because of the reduced atmospheric pressure resulting from flying at high altitudes, the can of compressed air will explode. While an exploding can of compressed air may not present a significant danger in itself, it can pose a great danger if it explodes in proximity to other volatile products.
Why can't ORM-D items ship by air and only ship by surface?
Due to the potential for a catastrophic event as a result of pressures at high altitudes, and the fact that some air shipments travel in cargo holds of planes that also carry passengers, the U.S. Department of Transportation bans the shipment of any hazardous materials, including ORM-D Consumer Commodities from traveling any way other than surface transportation (truck, train or cargo ship).
Will you ship ORM-D items to non-U.S. Destinations?
Yes. Since both the FedEx International Ground has a non-air freight solution, ORM-D items can be shipped outside of the U.S.
